In today's fresh e-commerce industry, we have entered an era where efficiency in home delivery is paramount. The forward stocking locations, which places goods closer to consumers, has significantly improved logistics and delivery efficiency, enhancing the overall shopping experience for customers. From the perspective of the logistics cost structure, the costs of transportation from the warehouse to the forward stocking locations and the last-mile delivery are relatively high.
How to optimize supply chain management, achieve collaboration and information sharing among various stages, and thereby achieve the goal of reducing costs and increasing efficiency has become a challenge faced by the fresh e-commerce industry.
Dingdong (Cayman) Limited is a leading on-demand e-commerce company in China. The company provides users and households with fresh produce, meat and seafood and other daily necessities through a convenient and excellent shopping experience. Powered by frontline fulfillment grid and robust, digitalized fulfillment capabilities, they deliver almost one million orders per day, and target to get orders within 30 minutes to their users.
The well-established supply chain plays a significant role in its comprehensive profitability, connecting with the place of origin and customers' doorsteps.
With the increasing diversification of consumer demands, Dingdong (Cayman) Limited aims to enhance fulfillment efficiency through digital transformation, providing an elevated shopping experience for users while optimizing cost-effectiveness. During this process, Dingdong (Cayman) Limited faces following challeges:
● High operating costs of forward stocking locations
The forward stocking locations are typically located in urban areas, which require large warehouse spaces with relatively high rents. Additionally, to ensure the freshness of the goods and accuracy of inventory, the warehouses need to be equipped with appropriate facilities and storage systems, increasing the operational costs in various aspects.
● Difficulty in tracing the food production process
Due to the characteristics of fresh food products, their production process is complex and easily affected by various factors, posing challenges in achieving full lifecycle traceability and management of food products.
● Complexity in management of numerous stores
There are numerous stores spread across different regions, involving multiple teams and complex operational processes. The information coordination between various business systems, warehouses, devices, and products requires significant effort and presents management and operational challenges.
UROVO provides Dingdong (Cayman) Limited with an all-in-one digital management solution for goods delivery, utilizing the enterprise intelligent terminal DT40. This solution enables comprehensive digital management for inventory receiving, product shelving, price tag management, inventory mangement, anti-counterfeiting traceability, supervisory inspections, and more. By leveraging this advanced solution, Dingdong (Cayman) Limited is empowered to solidify its strengths in food safety and freshness.
● Inventory Receiving
Stores use UROVO intelligent terminals for each batch of goods receiving. By scanning the supply order number, they can access product information and perform acceptance checks for incoming goods. The system automatically calculates the optimal storage location, ensuring that each goods are placed in the corresponding position.
● Product Shelving
Stores use UROVO intelligent terminals to scan the goods and click "Shelving" to complete the goods shelving process. This action binds the goods information with the shelf information, ensuring the timeliness and accuracy of inventory management. Additionally, it enables real-time visibility of sales and inventoryacross all stores. This information is then integrated with order data to trigger timely alerts for replenishment and restocking, seamlessly integrating online and offline resources, fully leveraging store capabilities.
● Anti-Counterfeiting Traceability
Dingdong (Cayman) Limited has always upheld the belief that food safety is the "lifeline" of the fresh food industry. To ensure the utmost safety from farm to fork, they follow a comprehensive "7+1" quality control process. This process includes stringent checks and controls at every stage, from new product verification, source quality inspection, arrival acceptance, processing and sorting, storage inspection, picking and packing, delivery, to feedback management.
● Combining software and hardware to enhance order management efficiency
The UROVO DT40 is compatible with various software, including leading international business software. By using the UROVO DT40, customers can efficiently manage orders in real-time, improving the timeliness, visibility, and convenience of order management.
● Full-process tracking for goods delivery
For fresh food delivery, food spoilage is one of the most challenging cost factors. UROVO DT40 helps businesses monitor and visualize the transportation process, enhancing the timeliness of goods allocation and improving service quality and customer satisfaction.
● Improve inbound and outbound inventory management
Given the short shelf life of fresh fruits and vegetables, Dingdong (Cayman) Limited effectively implements a first-in, first-out approach for inventory management after implementing the DT40. This approach minimizes losses caused by expiration, consequently reducing the costs associated with inventory losses.
● Associate with billing management systems to reduce labor costs
UROVO's DT40 can seamlessly adapt to various billing management systems. This association assists in effectively consolidating and organizing various intricate billing data, leading to a reduction in time and labor costs associated with the billing process.