The Era of New Retail is Here

New retail, a term first coined by Jack Ma, founder of Chinese e-commerce giant Alibaba, in 2016, is the seamless merger of online and offline commerce through digitizing the entire retail value chain. The revolution of retail is happening and accelerating worldwide, which has an impact on traditional brick-and-mortar stores. Meanwhile, the integrated retail delivery model is customer-centric and data-driven, powered by technology that enhances the customer shopping experience in an unprecedented way.

The Efficiency and Precision of Retail Store Management Need to be Improved

While merchants are celebrating the have-come transformation of businesses, new retail is a science that requires profound intelligence algorithms, especially for supermarkets such as Walmart, Carrefour, and Tesco. For instance, how do vendors ensure the timely delivery of online orders from retail stores, how do they intelligently select the consignment warehouse to match the nearest shipping location with online orders, and how do they quickly order the stock from another store. Companies in the retail industry have been committed to optimizing warehouse management for a long-time. A quick turnover can reduce stockouts and overstocks, minimizing losses and costs and further increasing sales revenue and profits.

However, the efficiency and precision of retail store management still need to be improved. In terms of product management and innovation in payment methods, companies need to apply a better management system.

The Digital Transformation Has been Achieved in 7 Stages

The cooperation between the supermarket and UROVO started years ago when URovo supplied the supermarket with i6310 series handheld smart terminals and enterprise-class DT50 series, which can be customized in design, operating system, and device management systems.  In addition, nationwide professional services, as well as other personalized services were provided.  The supermarket's digital transformation was implemented in the following stages:

1. Inventory management: Accomplish more work with fewer workers while ensuring quality. Get real-time visibility into accurate inventory counts and locations, order fulfillment dates, and reorder notifications via i6310 and DT50.

2. Real-time visibility: Get inventory under control, visible and available. Workers can get access to the right stock at once in the store or through flawless fulfillment of online orders anytime and anywhere.

3. Restock and Replenishment: Cut the costs of stocks by transforming the traditional store into a smart store that automatically senses assets with UROVO's restock and replenishment solutions.

4. Electronic shelf label management: The acceleration of omnichannel has opened the gateway to constant price changes in stores.  By leveraging UROVO's real-time pricing solutions, staffs are able to scan and know to stay competitive in today's omnichannel world.

5. Deliver frictionless checkouts: Whether associate-assisted or customer self-service. UROVO's point of sale solutions shrinks lines. Obtain the details of shopping fast by scanning the QR code on receipts. Workers find it easy to verify while preserving the in-store experience.

6. Contactless purchase and pick-up: Optimize omnichannel with grocery technology solutions that streamline contactless purchase and pick-up and deliver hyper-convenience to customers.  Collect warehouse information via the handheld terminal system.  Assign a carrier to deliver from the near distribution center.  UROVO's order distribution solutions guarantee data protection.

7. Order picking and delivery: After notification from the intelligent terminals, staff walk around the warehouse and precisely pick the products on your list.

Deliver E-commerce with Agility, Accuracy and Efficiency

UROVO sent out a professional IT team and senior sales representatives to follow up on the supermarket's project. The smart solution levels up the supermarket's current businesses to a more data-based and consumer-centric one.

1. Elevate the experience: Customer expectations are higher than ever. Grocery shoppers want an experience elevated with convenience and safety. With UROVO's grocery solutions, customers can enhance every interaction from click and collect, and point of sale, to customer self-service, loyalty solutions, and more.

2. Enable a smarter operation: Real-time collection and data upload provide a basis and guarantee for improving the database, conducting intelligent analysis, and high-level decision-making.

3. Optimize inventory visibility: Merchants need real-time visibility from the stock room to store shelves. As customers blend digital and physical touchpoints, the innovative grocery solutions manage inventory to keep shelves stocked and provide frictionless in-store shopping, and easy online ordering for home delivery, and pick up in-store, or curbside.