Service & Support-UROVO- Pioneer of mobile computers and payment terminals manufacturer

Service &Support

After sales service

Urovo has a worldwide service network to provide you a full range of after-sales services.

Repair damages to the partsoccur during normal use. For example: housing, plastics, display, physical keys, triggers, hand strap, battery doors, electronic components.
Replacement of consumable parts,
like batteries, which cannot work normally.
Provide assistance for
developing and testing
of applications.
Provide assistance for system
integration related to Urovo product.
Necessary operation system
upgrading, OS patching and system
maintenance

Technical support

Urovo offers a variety of technical support through our global service network.

Step 1: Urovo can provide remote telephone and email support globally.

Step 2: Urovo can provide the repairing work in Urovo service centers located in different countries.

Level	Area of work	Maintenance time (transportation time is not included)
Level -1(Normal)	No need to disassemble the device.	1 working day
Level – 2 (Critical)	Need to disassemble the device and replace the defective parts.	2-3 working days
Level – 3 (Highly Critical)	Need to repair and change components on PCBA	5-7 working days

● Product user guide & Repair manuals

● Necessary defection tools

● Technical training

Search what you want to know